Float Apparel uses Fastway Couriers as their courier service for South African deliveries. Float Apparel's shipping is based in Cape Town. The shipping fee nationwide is a flat fee of R70. There will be an excess surcharge added to orders to rural and remote areas.
We aim to have your order processed and out the door within three days of receiving your order. Within Cape Town area orders can be as fast as 24 hours from dispatch time. National orders can be as fast as 48 hours from dispatch time. Irrespective of the delivery location, Float Apparel aims to deliver within 7 days.
Not digging what you ordered on you, or want a different size? Float Apparel offers returns and exchanges via our Float Studio in The Woodstock Foundry (160 Albert Road, Woodstock, Cape Town, 7915).
It is your responsibility to get the item back to the Float Studio if you require an exchange or refund.
We are happy for you to exchange your item for a different size, colour or for an item of the same value.
Products must be unworn and unwashed. If returned, we will sort you out with store credit.
Store Credit codes are issued for all return requests. The value of the code will be valued at the purchase price you paid in your order for the item that you have returned.
We will only refund with cash if the product has a defect, if the product is faulty, or if there was a stock mistake when the purchase was made.