Fallen Star Puzzle
Stay in with our Artist’s puzzle collection
Ready to ship in 3-5 business days from South Africa
Please expect between 24-48 hours for us to process your order.
Once your order has been processed the delivery can take between 2-7 working days, depending on the size of your parcel and where it is being delivered to.
For small parcels, you can expect a shorter wait.
Larger boxes are typically shipped via economy road services, which take a little longer.
If you need something delivered urgently, please give us a call & we can make a special arrangement. (Please note, fees will increase for a speedier service).
Contact Philippa on 084 990 3822.
If you have any other queries regarding your package, you can contact us at email@example.com or on 084 990 3822
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Store Name: Rock Paper Scissors
- Vendor: Philippa Crooks
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